Seller's Policy

Your Seller Account

Start selling on LookBerry

Want to start selling your products on LookBerry? Read our overview to get started. If you don't already have an LookBerry account, you can sign up by clicking the button below. You can also visit our page about registering an LookBerry account for more information.

You can register for a salling account on LookBerry if you have a confirmed address in any of the countries listed when you register. If your country or region is not on the list, you unfortunately are not allowed to sell on LookBerry at this time. Once you have registered your LookBerry account and completed verification, you can create a warehouse with the items you wish to sell. To create a warehouse with goods in minutes and upload photos directly from your device, use our mobile app. (download link)

Tip

Visit the "Sell" page for more information on how to get started selling on LookBerry, running your business, seller stories, choosing a store plan, frequently asked questions, and more. Get off to a good start by reading our guides on creating effective ads, setting up delivery options, and managing offers to sell your product. Helpful articles:

Prohibited Items Policy

You can sell almost any item on LookBerry, but we take the security of our community very seriously. For this reason, and in accordance with local legal restrictions, certain categories of goods are restricted or completely banned from listing. If you're not sure if an item you're about to add to the list is allowed, check the relevant policy in the list below to find out. Actions that do not comply with LookBerry policy may result in a number of actions, including, for example, administrative termination, hiding or removing the account from search results, downgrading, restrictions on buying or selling, and suspension of the account. All fees paid or payable on accounts for which we take action will not be refunded or otherwise credited to your account.

Frequently Asked Questions

List of Prohibited Items

The following is a list of prohibited items for sale on the LookBerry platform:

• Any kind of weapon (firearms and accessories, air rifles and air pistols, stabbing and cutting edged weapons, knuckles, truncheons, nunchucks, darts, tear gas, tasers).
• Alcoholic beverages.
• Animal traps.
• Atifacts and products of cave formations.
• Bullion (originals, replicas, or fakes).
• Collectible currency.
• Electronic equipment.
• Fertilizers and pesticides.
• Foodstuffs.
• Funeral goods.
• Governmental goods (uniforms and accessories for government agencies, hats, badges and scarves, state medals).
• Hazardous materials (poisons and carcinogens, dinitrophenol (DNP) in any of its forms, fire extinguishers, refrigerants, radioactive materials, black powder, fuses, fireworks, flares, flash paper, red phosphorus, gasoline, thermite, aluminum powder, ammonium nitrate, calcium ammonium nitrate calcium nitrate, hydrogen peroxide over 12% by weight (carbamide peroxide over 34% by weight), magnesium nitrate hexahydrate, magnesium powder, nitric acid, nitromethane, nitrofuel, potassium chlorate, potassium nitrate, potassium perchlorate, sodium azide, sodium chlorate, sodium nitrate, sodium perchlorate, sulfuric acid and urea nitrate.).
• Human body parts (human body parts or objects containing human body parts are not allowed, including first-class relics. As an exception, items containing hair on a person's head (e.g., wigs) are allowed.
• Dugs of any kind and their accessories.
• Live animals of any kind.
• Lottery tickets.
• Medical devices.
• Military goods.
• Plants and seeds.
• Prescription and over-the-counter drugs.
• Real estate.
• Works of art.
• Slot machines.
• Stamps.
• Stocks and securities.
• Tobacco and electronic cigarettes.
• Vehicles, parts, and accessories.

Intimate Goods Policy

Certain adult items are permitted as long as it complies with our policies. These policies ensure that the LookBerry platform remains a trusted and inclusive environment for our global community of customers and sellers. While most adult-only content is prohibited, displaying nudity is permitted in limited situations, as long as it complies with the rules below. We strive to prevent bias in the application of our policies. All forms of adult content that do not comply with our policy will be removed. LookBerry defines nudity as the display of any part of the male or female genitalia, anus, or female breasts where the areola or nipple is visible. Nudity is also considered:

• Simulated clothing that is transparent or very tight, showing the human genitalia, anus, or nipple/areola of the female breast.
• Male erections, even if the model is clothed.
• People engaging in sexual intercourse.

The following items are not allowed:

• Adult products with illegal content.
• Sexually explicit material, including items that display acts of a sexual nature, is prohibited. This includes the following:
• Adult films of a sexual nature, either rated or unrated, intended for adults only.
• Video games of a sexual nature rated 18+ for adults only.
• Magazines, books and comics of a sexual nature showing sexual acts.
• Elements that do not comply with our policy on illegal disclosure
• Video games of a sexual nature rated "Adults Only 18+".
• Sexually explicit magazines, books, and comic strips.
• Items that do not comply with our policy on illegal explicit content, including nudist publications.
• Video content posted on LookBerry may not contain nudity.

The following items are permitted only under the conditions outlined below:

• Adult magazines containing nudity are allowed only if they do not contain sexual activity and if the ad does not show images of nudity. Some examples of this include Bear (magazine), Blue (magazine), Butt (magazine), Gayletter, Mayfair, On Our Backs, Penthouse, Playboy, Playgirl and Playguy. This is not an exhaustive list of the magazines we allow. Any adult magazine that does not contain sexually explicit material may be listed as recommended in this policy.
• Nude images that do not contain sexually explicit poses or sexual acts are permitted. They may only be listed in the following categories: art categories, Pin Up, Vintage (pre-1970), Postcards, Creative Photography.
• Sex toys and sex accessories can be and must comply with the following rules:
• Vendors must be pre-approved. Seller accounts are automatically checked for pre-approval when attempting to be included in these categories.
• Items must be new and in original packaging.
• Ads must not offer international shipping.
• Ads must not contain sexual poses or sexual acts.
• Allergenic/forbidden materials.

Actions not in accordance with LookBerry policy may result in a variety of actions, including, for example, administrative termination or cancellation of offers, hiding or downgrading in search results, downgrading, restrictions on buying or selling, and account suspension. All fees paid or payable with respect to offers or accounts for which we take any action will not be refunded or otherwise credited to your account.

Why does LookBerry have this policy?

We want to make adult items available to those who wish to purchase them and can do so legally.

Animal Products Policy

LookBerry is committed to the welfare of animals and the protection of native, endangered and threatened species, so products from endangered or protected species cannot be listed. The following wildlife products are prohibited:

• Items made from endangered or threatened species listed in CITES Appendix I.
• Items from animals listed in CITES Appendix II offering international delivery.
• Items found in the policy from End Of Wildlife Online.
• Ivory or animal bones.
• Bearskin items.
• Items from marine mammals.
• Items from protected turtles.
• Items made of protected birds.
• Items made from domestic cats or dogs.

When listing items that use animal parts, you must specify the type of animal that is not endangered or endangered and follow the fish and wildlife regulations. International shipping of animal products must comply with all country laws.

Why does LookBerry have this policy?

This policy helps reflect our commitment to animal welfare and protection of native, endangered and threatened species while ensuring that our members comply with important state regulations.

Promotions and Promotions Policy

Mystery items or advertisements offering the opportunity to win an item at random or in a contest are not allowed on LookBerry. Drawings and contests are strictly regulated, so we do not allow ads that sell the chance to win a prize. This includes raffles, sweepstakes and contests.

Why does LookBerry have this policy?

This policy helps ensure compliance with essential government regulations.

Cosmetic Goods Policy

Sales of used cosmetics are not permitted. Used cosmetics are a health and safety concern because the products used to apply them often come into direct contact with the body. This includes products such as skin moisturizers, sunscreens, perfumes, colognes, lipsticks, nail polish, eye and face makeup, brushes, shampoos, hair dyes, toothpaste and deodorants - must be in their original packaging. Home cosmetics must comply with government regulations.

Why does LookBerry have this policy?

We require sellers to comply with all state laws and regulations when posting on LookBerry. Because the sale of used cosmetics may be regulated or prohibited by law or may cause harm to LookBerry or its members, we do not permit sellers to list these items.

Counterfeit Items Policy

We do not allow counterfeit items to be posted on LookBerry. Items with an official company name or logo may be listed if it was legally produced by, for, or with the consent of that company. Unauthorized copies may include counterfeit, illegally copied or pirated items. These items may violate someone's copyright or trademark. Counterfeit products are illegal and are not allowed for sale on LookBerry. Examples include:

• Counterfeits, copies or replicas of brand name items (e.g., shoes with the Nike name or logo that are not made by Nike).
• Accessories that use the brand name, logo or trademark of a company that did not make the product.
• Ads with photos or videos that hide or blur trademarks are prohibited.
• If you are not sure if your item is genuine, or if the authenticator has not been able to verify its authenticity, it may not be listed.
• We may remove listings if we receive customer complaints about the authenticity of the item. These items cannot be re-listed.

Why does LookBerry have this policy?

This policy prevents the sale of counterfeit items that are illegal and can put sellers at legal risk. Their removal protects sellers and their customers from customer protection claims and financial loss.

Disaster and Tragedy Policy

Ads or items that depict, glorify, or attempt to profit from human tragedy or suffering, or that are insensitive to the victims of such events, are not permitted. Showing respect and sensitivity to our global community of participants is very important to LookBerry. We do not allow members to sell items that harm victims of tragic events, such as terrorist attacks or natural disasters. Ads and items that graphically depict, glorify, or attempt to profit from human tragedy or suffering, or that are insensitive to the victims of such events, are not permitted. Under certain circumstances, materials and media related to natural disasters or human tragedies that have significant social, artistic or political significance, such as newspaper clippings or documentaries, may be included.

Why does LookBerry have this policy?

This policy helps ensure that LookBerry remains a safe and respectful marketplace, and that important government regulations are followed.

Illegal Activities Policy

Promoting or facilitating illegal activities is prohibited. We do not permit our members to use LookBerry to encourage or enable others to engage in illegal activities. Items or information that may promote or encourage illegal activity are not allowed. Examples include:

• Destroying electronic devices activated by the switch, including smartphones and tablets.
• Items that may promote illegal activity, such as:
• Pill presses.
• Items designed to counterfeit drug test results.
• Sales of votes or ballots.
• Information on how to use or manufacture illegal drugs, bombs or explosives.
• Hacking tutorials.

Why does LookBerry have this policy?

This policy helps our members comply with state regulations and laws.

Event Ticketing Policy

Event ticket sales must comply with all state laws and our policies. You must comply with all state laws regarding resale of tickets. For initial ticket sales, you must clearly state that this is an authorized first ticket sale and is listed directly by the artist, team, promoter or organizer. Ticket packages must include at least one of the following:

• A seat in the auditorium.
• Backstage pass.
• Meet and greet with the performer.

Why does LookBerry have this policy?

This policy helps you comply with important state regulations.

Illegal Content Policy

LookBerry will never allow ads containing illegal content, including child pornography, torture, snuff films, or bestiality. LookBerry may exercise its discretion in removing obscene material. We never allow listings that contain material or items depicting or describing child pornography, whether real or fictional. We never allow the uploading of any material or items depicting or describing bestiality, torture, snuff films, necrophilia, rape, copro, incest or other illegal or obscene content, real or fictional.

Why does LookBerry have this policy?

LookBerry never allows postings containing illegal material.

Intangible Goods Policy.

Intangible items or anything that cannot be acknowledged as having been received are prohibited. All advertisements and products on LookBerry must offer physical, tangible goods. Ads and products that are not likely to confuse customers and may increase the risk of fraud. Intangible items or items that customers cannot confirm as received are not allowed.

Why does LookBerry have this policy?

This policy helps ensure that shoppers can confirm receipt of purchased items and are protected by LookBerry's customer protection programs.

Jewelry Policy

Jewelry purchases can often have a high value, so it is important that items are properly described and listed in the correct category. Our policy for inclusion in categories and subcategories is based on the specific composition of the item, so it is important to understand exactly what the item is made of before listing it.

Precious Jewelry

If any part of the item includes a gemstone(s) or a gem setting, the item must be listed in the "Precious Jewelry" category.

Precious Metals

Gold 10 carats or higher (yellow, pink, white), sterling silver 925 per 1000 pure silver or higher, platinum group metals 850 parts per 1000 pure platinum or higher, black rhodium plated silver, bound gold and silver (if gold plated silver), brass plated gold (over 10k gold), chocolate gold, gold plated silver, green gold, palladium, platinum, platinum plated silver, platinum plated silver (if platinum plated silver) platinum-plated silver, rhodium-plated silver , rhodium-plated gold, rhodium-plated gold and silver, rhodium-plated silver, rhodium-plated white gold, rhodium-plated yellow gold, rose gold flashing silver, sterling silver, tricolor gold, vermeil, white gold-plated silver, yellow gold-plated silver, shiny silver, yellow gold-plated silver.

Gemstones

Alexandrite, almandine garnet, amber, amethyst, amethyst, ammolite, andalusite, aquamarine, beryl, black diamond, black opal, blue diamond, blue opal, blue sapphire, blue topaz, blue zircon, boulder opal, brown diamond, cat's eye, champagne diamond, chrome diopside chrysoberyl, chrysoprase, citrine, corundum, demantoid garnet, diamond, emerald, fire opal, garnet, golden topaz, green garnet, green quartz, green sapphire, green tourmaline, garnet grossular, heliodorus, gessonite, hidden garnet, honey amber, imperial topaz, indiolite indiolite tourmaline, iolite, jadeite, jadeite, gagate, kunzite, kyanite, labradorite, lazurite, lemon quartz, London blue topaz, madera citrine, malachite, mandarin garnet, mint tourmaline, moldavite, moonstone, morganite, opal, padparadscha, paraiba, paraiba tourmaline, peridot, pink diamond Pink quartz, pink sapphire, pink topaz, pink tourmaline, prasiolite quartz, purple jade, purple spinel, pyrope garnet, quartz, red diamond, rhodolite garnet, pink quartz, rubellite, ruby, sapphire, smoky quartz, sphene, yellow topaz.

Costume Jewelry

If no part of an item is considered exquisite, the item must be listed in the "Costume Jewelry" category.

Decorative Materials

Costume jewelry includes jewelry made of the main base metal in this list and coated with precious metals: alloy base, brass, brass-coated gold (less than 10 carat gold), bronze, cobalt, copper, enamel, epoxy, glass, gilding. gold-plated, gold-plated base, gold-plated copper, horn, iron sorcery, leather, nickel, tin, plastic, resin, rhodium-plated, rhodium-plated, brass, rhodium-plated, rose gold, rubber, case, silver-plated base, silver-plated bronze, stainless steel, titanium, tungsten, wood, yellow-gold-plated bronze.

Decorative gemstones

Agate, amazonite, amblygonite, apatite, aventurine, azurite, heliotrope, blue amber, blue chalcedony, brazanite, iris amber, calcite, Caribbean amber, carnelian, celestite, chalcedony, charoit, cherry amber, vermilion, created alexandrite, created amethystite aquamarine, artificial blue sapphire, artificial emerald, artificial garnet, Artificial opal, artificial padparadscha, artificial peridot, artificial pink sapphire, artificial quartz, artificial ruby, artificial sapphire, artificial topaz, artificial white sapphire, artificial yellow sapphire, cubic zirconia, Danburite, diaspore, diopside, druse quartz, dumortierite, dyed hovlite, fluorite, fushite, Gaspeite, Goldstone, Goshenite, green amber, green chalcedony, green gold, goin, hematite, hermatite, hickoryite, gowlite, iron pyrite, jasper, larimar larimar , magnesite, marcasite, jellyfish quartz,moissanite, multicolor amber, mystic topaz, obsidian, onyx, orange chalcedony, oure-verde quartz, petalite, pecottaite, pink chalcedony, prehnite, quartzite, quartzose, rhodochrosite, rhodonite, rutilated quartz, sardonyx, scaplenecedon, marine blue chalcedony, chancerez, sodalite, sphalerite, stabilized turquoise, strontium titanate, sunstone feldspar, Swedish slag, synthetic turquoise, tashmarine diopside, white sapphire, white topaz, yellow scapolite, yttrium aluminum garnet, zandrite.

Metals

Coated or filled metals should be clearly described in all parts of the list, including the heading, product characteristics, and description. Platinum, gold and silver items must comply with applicable stamping laws:

• Gold stamps: 10k, 14k, 18k, 22k, 24k.
• Silver grades: 925 sterling silver, .925, .999.
• Platinum grades: Plat, Pt, 950Plat, 900Pt.

Gemstones and beads

Gemstones description should clearly include the description of the method of creation or processing in all parts of the list, including the name, item features, and description.

• Natural - choose this option only if you have an unprocessed natural gemstone.
• Treated - if you are listing a natural gemstone that has been treated (e.g. dyed to improve color), you must specify the treatment in the item's features and description. You must also clearly state the following in the item description: it loses its effect over time; the treatment requires special care of the gemstone to maintain its useful properties; and the treatment significantly affects the value of the gemstone.
• Lab-created - Select this option only if you are specifying a lab-created gemstone that has the same mineral composition as a natural gemstone. Do not include a lab-created gemstone in the Fine Jewelry category unless it is accompanied by a fine metal setting or other fine gemstone. You must specify the gemstone as "lab-created" in the title, item characteristics, and description immediately preceding the name of the lab-created gemstone. All lab-created gemstones not mounted on a fine metal setting or accompanied by a fine gemstone should be listed in the "Costume Jewelry" category.
• Simulated - Select this option if you specify a synthetic gemstone that has the same appearance but not the same mineral composition as a natural gemstone. A simulated gemstone should only be listed in the Fancy Jewelry category unless it is mounted on a fine metal setting or accompanied by a fine gemstone, in which case it should be listed in the Other or Imitation categories. If the mineral composition of the gemstone differs from a natural gemstone, you must specify the gemstone as "simulated" in the name, item characteristics and description immediately preceding the name of the simulated gemstone. For example, "simulated ruby." All simulated gemstones not mounted on a metal setting and not accompanied by gemstones must be listed in the "Fancy Jewelry" category.
• Unknown - If you do not know if the gemstone has been enhanced or treated, or if it was created in a laboratory or modeled, you should consider gemstone certification. All unknown gemstones should be listed in the "Fancy Jewelry" category unless they are mounted on a fine metal setting or accompanied by a fine gemstone.

Diamonds

Diamonds description should clearly include the description of the method of creation or processing in all parts of the list, including the name, item features, and description:

• Natural, not enhanced - choose this option only if you have an unenhanced natural diamond.
• Processed - If you are listing a natural diamond that has been enhanced (e.g., "with enhanced clarity" to reduce blemishes, stained, etc. etc.), you must include "improved" in the title and indicate the improvement in the item characteristics. and description.
• Lab-created - Select this option only if you are specifying a lab-created diamond that has the same mineral composition as a natural diamond. Do not include a lab-created diamond in the Precious Jewelry category unless it is accompanied by a fine metal setting or other fine gemstone. You must list the diamond as "lab-created" in the name, item characteristics and description immediately preceding the name of the lab-created diamond. All lab-created diamonds not mounted on a thin metal setting and not accompanied by gemstones must be listed in the "Costume Jewelry" category.
• Simulated - Select this option if you specify a simulated diamond that has the same appearance but not the same mineral composition as a natural diamond. A simulated diamond should only be listed in the fashion jewelry category unless it is mounted on a fine metal setting or accompanied by a fine gemstone, in which case it should be listed in the "Other" or "Simulated" categories. If the mineral composition of a diamond is different from a natural diamond, you must list the diamond as "simulated" in the title, item characteristics and description immediately preceding the name of the simulated diamond. All simulated diamonds not attached to a fine metal setting and not accompanied by gemstones must be listed in the "Fancy Jewelry" category.
• Unknown - If you do not know if the diamond has been enhanced, lab created, or modeled, you should consider certifying the diamond. All unknown diamonds should be listed in the "Fancy Jewelry" category unless they are mounted on a fine metal setting or accompanied by an exquisite gemstone.
• A diamond is a mineral composed mainly of pure carbon crystallized in an isometric system with a hardness of 10, a specific gravity of approximately 3.52 and an index of refraction of 2.42.

If a gemstone does not meet the above definition for a diamond, you may not include your item in the Diamond or Precious Jewelry category. If the mineral composition of a gemstone is different from a natural stone, you must clearly identify the item as such in all areas of your listing and product. For example, use words such as "modeled" immediately before you use the diamond. You should also clearly describe the actual material from which the gemstone is made in the specifications and description of the item, such as fianite, glass, rock crystal, etc. LookBerry prohibits the sale of diamonds, other gemstones and metals that come from countries with civil conflict or do not comply with the Kimberley Process Certification System (KPCS). When you post jewelry on LookBerry, you agree that any item you post is not related to civil conflict, terrorism, or other criminal activity and is KPCS compliant. All rough diamonds must be listed under the category "Uncut Diamonds" and must comply with the Kimberley Process Certification System (KPCS). All listings and goods made with rough diamonds on LookBerry must indicate that the seller complies with the Kimberley Process and that the diamond is accompanied by a Kimberley Process certificate.

Ni'ihau Shell Jewelry

The State of Hawaii regulates the sale and advertising of rare seashell jewelry from the Hawaiian island of Ni'ihau. If you want to sell an item made from these shells, be sure to follow these guidelines: You can use the word "Ni'ihau" as long as you can confirm in your listing and product that the item was made in Hawaii from 100% authentic Ni'ihau shells. If you use these words, make sure that you comply with Hawaii law, specifically section 486-118.5 of the Hawaii Revised Statutes. To describe that a product has Ni'ihau shells, it must consist of at least 80% Ni'ihau shells and be made in Hawaii. In your listing and product, you must state the exact percentage of Niihau shells that actually came from Niihau Island, its waters or beaches.

Certification

Jewelry certification must be done by reputable companies. We cannot authorize the use of certain certification companies on LookBerry. An example of a reputable company that you can consult is GIA (Gemological Institute of America Inc.)

Why does LookBerry have this policy?

Jewelry sales are strictly regulated. Our policy helps ensure that both customers and sellers understand their responsibilities and are protected in these transactions.

Adult Goods Policy

Adult and sexual health goods prohibited by LookBerry are not permitted. At our discretion, we prohibit goods depicting or describing adult content that we believe is inappropriate for LookBerry. The following or similar adult items are not permitted:

• Services involving sexual acts or activities for adults.
• Sex toys that mimic animal sex.
• Amateur content or content from a hidden camera that was not produced at a legitimate studio where all actors were compensated for their performances.
• Adult digital content.
• Membership in adult-only clubs / venues.

Why does LookBerry have this policy?

We ban certain products that we feel are inappropriate for LookBerry, which helps us maintain a marketplace that all of our members can enjoy.

Offensive Material Policy

Ads that promote or glorify hatred, violence or discrimination are prohibited. To promote trust and respect among our diverse community of members, LookBerry does not allow product postings that promote or glorify hatred, violence, discrimination or intolerance based on the characteristics listed below or that promote organizations that hold such views. Ads that promote, perpetuate or glorify hatred, violence or discrimination, including those based on race, ethnicity, color, religion, disability, national origin, sex, gender identity or sexual orientation are prohibited. This includes, but is not limited to the following:

• Ads that promote, perpetuate or glorify hatred, violence or discrimination, including those based on race, ethnicity, color, religion, disability, national origin, sex, gender identity or sexual orientation are prohibited. This includes, but is not limited to the following:
• Objects of slavery, including reproductions thereof, such as tags, shackles, documents, sales invoices, etc.
• Items with racist, anti-Semitic or other derogatory images, such as caricatures or other exaggerated elements, including figurines, cartoons, tableware, historical advertisements.
• Black Americana items that are discriminatory.
• The Confederate battle flag and related items depicting it.
• Historical items related to the Holocaust and Nazis, including reproductions.
• Any anti-Semitic or swastika item issued after 1933.
• Media identified as Nazi propaganda.
• Ads that imply or promote support, membership, or funding of a terrorist organization.

The following items may be listed:

• Media, such as historical photographs, magazines, books, and works of art, provided that such materials do not perpetuate or glorify violence, intolerance, or racial stereotypes.
• Items related to the civil rights movement.
• Stamps, letters and envelopes bearing Nazi postage stamps.
• Currency issued by the Nazi German government, including war scripts.

Why does LookBerry have this policy?

To promote trust and respect among our diverse community of members, LookBerry does not permit the posting of items that promote or glorify racial, sexual orientation or religious intolerance, or that promote organizations that hold such views.

Personal Information Policy

LookBerry prohibits the sale of private information, social media items, software, or tools that mass-send unwanted contacts. We want to provide our users with a safe and private marketplace so that such items cannot be sold on LookBerry. We do not allow you to sell on LookBerry:

• Personal contact information such as phone numbers, email lists, and addresses.
• Social Security numbers or similarly sensitive information.
• Accounts that require users to send passwords (e.g., to sell access to next-level social media games).
• Social media elements such as "accounts," "likes," "followers," or "subscribers."
• Software or tools used to send unwanted contacts, such as text messages or emails (spam), or to collect contact information.

Why does LookBerry have this policy?

This policy protects the privacy of others, helps our members comply with important government regulations, and creates a safer marketplace.

Policy on Police-Related Items

Police and emergency service uniforms, equipment or accessories are not be sold on LookBerry. To prevent impersonation, we do not allow certain police or emergency service related items for sale. The following items may not be offered for sale on LookBerry:

• Uniforms, badges or accessories issued by law enforcement and other government agencies, such as hats, jackets and shirts, or copies of these items.
• Official emergency lighting systems or sirens, including lenses or LEDs for these systems.

Why does LookBerry have this policy?

It is illegal to impersonate law enforcement, so our policy helps us maintain a law-abiding market by ensuring compliance with important government regulations.

Juvenile Protection Policy

We do not allow ads that contain images or descriptions of minors (persons under the age of 18) in a compromising situation. Minors must be fully clothed in the images. LookBerry may exercise its discretion in removing items depicting minors. We do not allow postings with the following or similar subjects or descriptions:

• Images of minors who are not fully clothed.
• Modeling pictures of minors, even if the subject is fully clothed.
• Ads that include the words "child," "children," "young girls," or "young boys" to describe a subject that contains nudity or sexual situations, even if the subject or performers are at least 18 years old or the words are part of the product name.
• Ads containing the words "teenager," "teens," "teenager," or "Lolita" in a sexual context, without specifying that the subject or performers are at least 18 years old.
• Lists secondary anime such as Shota-con, Lolicon and similar subjects.

Why does LookBerry have this policy?

This policy helps protect minors from compromising situations, even if the listings are not of a sexual or pornographic nature.

Stolen Property Policy

The sale of stolen property on LookBerry is prohibited. The sale of stolen property violates laws and we will cooperate with law enforcement in any attempt to sell stolen property on LookBerry. Stolen property from individuals or property seized without permission from companies or the government may not be offered for sale. If you see stolen property on LookBerry, contact local law enforcement immediately.

Why does LookBerry have this policy?

This policy ensures that customers and sellers comply with state laws and regulations and makes LookBerry a safe and reputable marketplace.

Worn Clothing Policy

Used underwear and socks can’t be sold on the platform. Other used clothing must comply with our policy. We have a policy on used clothing, so customers can be assured that they will purchase clean, stain-free items when shopping at LookBerry. Health and hygiene are also among our top priorities, so our policy states why certain items should not be sold on the site.

• Underwear and socks are prohibited, even if they are clean. Examples include boxers, panties, briefs, diapers and sports accessories. Bras are not considered underwear.
• Used clothing must be properly cleaned and include a statement that the item was properly cleaned.

Why does LookBerry have this policy?

This policy helps maintain a professional market by allowing some used items for sale.

Violence and Violent Criminals Policy

Ads promoting or glorifying violence or violent acts or associated with individuals notorious for their violent acts are not allowed. Sellers may not list the following types or similar types of goods or information:

• Items that promote or glorify violence against people or animals.
• Videos and images that contain or claim to contain actual acts of violence, rape, executions, torture, crime scenes, morgues, corpses or body parts of dead people.
• Items closely associated with violent criminals, their actions or crime scenes.

Why does LookBerry have this policy?

Out of respect for victims of violent crime, this policy helps ensure safety, trust and respect in our marketplace and to follow government regulations.

Seller Protection

When you follow through on your service promises and create a good shopping experience, we will protect you from misconduct by customers and incidents beyond your control.

Frequently Asked Question

Reasons for protection for all sellers:

• Customer falsely claims the item is not as described.
• The item is returned after it has been used or damaged by the customer.

You can deduct up to 50% of the refund to recoup the lost value of the item. We will work directly with the customer to resolve any issues with the returned item, including removing any negative feedback. If we are asked to step in and help, you will no longer be able to receive a partial refund from the customer. Learn more about customer refunds.

• Abusive Customer Activity.
• When we determine that a customer has violated the Customer Policy, we will remove all feedback posted by that customer. For abusive shoppers, we may also limit the ability to submit return requests on the LookBerry website. We may suspend the customer's account if abusive behavior is repeated.
• You can help us by describing your customer, their actions and behavior in detail. This will help us investigate possible policy violations and take steps to protect you. (See Unfair Customer Policy and Communications Policy).
• A customer accepted a special offer and paid, but did not send the photo or video content.
• If the customer accepted the special offer but did not send the photo or video content, it will affect the customer's rating. (See Offer Policy).
• A customer requested something that wasn't in the original special offer.
• You don’t have to agree to any changes to the terms of your special offer (for example, adding additional items or discounts). If the customer demands to change what you originally offered, you can either cancel the special offer or complete the transaction on the original terms.
• Instances beyond your control.
• The item arrived late, but tracking shows that you shipped it on time.

We automatically adjust the percentage of late shipments and remove reviews when:

• A carrier scan shows that you shipped within processing time, even if it arrived late.
• The carrier scan shows that the item arrived with intended delivery, even if you sent it late.
• If there is no tracking or the carrier has not scanned the package, it will not be considered a late shipment unless the customer indicates that the shipment was delayed.

Global Shipping Service "Fullfilment by LookBerry"

When you use FBA, you are responsible for the safe delivery of packages to FBA's logistics delivery centers. If an item is damaged or lost after delivery to an FBA shipping center, you are protected if:

• The customer alleges that the item was not received.
• The customer alleges that the item was damaged during delivery.

For more information, see the Fullfilment by LookBerry Global Shipping Service Policy.

• Weather conditions or delivery service disruptions caused the item to arrive late

Your shipment has been affected by delivery delays caused by weather conditions or other carrier induced events. The shipment gets scanned by the carrier during your processing time, even if the item arrives late. We recommend that you delay the shipment or cancel the transaction.

• LookBerry money-back guarantee requests If we resolve an LookBerry money-back guarantee case or appeal in your favor, we will remove the reviews associated with the transaction.
• If the customer reports that the item was not received If you ship the item within the specified processing time and upload tracking prior to the estimated delivery date from one of LookBerry's integrated carriers that indicates successful delivery, you are protected.
• If the customer reports that the item does not match the description If the customer sends a return request because the item does not match the description, you are protected from negative feedback if you offer a free refund, accept the return and refund the customer's money.
• If the customer doesn't ship the item back In cases where we do not receive shipment confirmation from your customer while the return request is active, we will protect you by removing any negative feedback left regarding that transaction after automatically cancelling the return request.
• Recurring Claims Customers cannot use more than one resolution method to get a refund. Once a resolution method has been selected, the customer must use this method for the duration of the resolution process.
• Protection against payment disputes If a customer files a payment claim and the transaction is protected under our Seller Dispute Protection, we will refund the amount disputed, waive the dispute fee, and remove the review associated with the transaction.
• Eligibility for Protection If you do any of the following, you are not entitled to any seller protection:
• Operate under a false name.
• Fail to keep your service commitments (for example, not following the return policy).
• Have a history of serious rule violations, such as selling counterfeit or prohibited items.
• Abuse protection, i.e. make frequent complaints about false "Products not as described” reports.
• To be eligible for the protection, you must:
• Offer refunds within 30 days or more.
• Provide a partial refund to refund the actual value of the item only when it is returned in a condition that differs from the original.
• Most transactions on LookBerry are covered by Seller Protection. However, the following situations are not considered:
• Items that violate LookBerry's policy on prohibited items.
• Items in categories excluded from LookBerry's refund guarantee (automobiles, real estate, websites and businesses for sale, advertisements, services, digital content, intangible items).