Account Policy

It only takes a few minutes to create an LookBerry account. Once your account is set up, you'll be able to buy and sell, send messages to other LookBerry members, and use the full functionality of the platform. Our guides below explain everything you need to know about creating, managing, and setting up your account. You'll also learn how to get help with any problems with your LookBerry account.

Setting up an account

How to sign up for an LookBerry account

Learn how to set up your LookBerry account using your email address or phone number.

To create an LookBerry account, all you need is a phone number. Once your account is created, you can communicate, shop, accept offers, buy, sell, create offers, monetize your activity, and enjoy all the benefits of LookBerry membership. Signing up for LookBerry is quick and easy. Use the button below to get started.

Creating an LookBerry account with Google

If you have a Google account, you can use it to create an account on LookBerry.

Registration process:

• On the registration page, select "Sign in with Google";
• Sign in with your Google account;
• Allow LookBerry to access your Google account;
• Verify the email address you wish to use for your LookBerry account;
• Select "Create an account".

We will use this information to create an account for you and send you an email to verify your account information. If an LookBerry account already exists with the email address you use for your Google account, you will be prompted for the LookBerry password to link your accounts.

Creating an LookBerry account with Apple

You can also use your Apple ID to create an LookBerry account.

Registration process:

• On the registration page select "Sign in with Apple";
• Enter your Apple ID;
• Enter the password for your Apple account;
• In the pop-up window, select "Allow";
• Enter the 6-digit Apple verification code sent to your device;
• Select "Trust this browser";
• Select "Continue".

If an LookBerry account already exists with the email address you use for your Apple ID, you will be prompted for your LookBerry password to link your accounts.

Registering a Business account

If you are thinking about selling on LookBerry, you need to "Create a Business Account".

Registration process:

• Go to the registration page.
• Select the "Business Account" type.
• Enter your account information.

Business name - the business name must match the name of your store. You can use Cyrillic or Latin alphabet and any symbols. LookBerry ID (lookberry.com/...) – Create your unique LookBerry ID. Must contain only Latin letters, numbers and underscores.

• Enter your cell phone number / country / email address.
• Confirm your email address by following the link in our email.
• When logging into your account with your phone number – enter the password from the text message.

By choosing "Create an Account", you agree to be bound by the terms of the LookBerry User Agreement and User Privacy Policy. Before you can start buying and selling, you need to verify your account. We will send you an email with a confirmation link.

Registering a Personal account

You can follow the instructions below to create an account.

How to register your LookBerry account:

• Go to the registration page.
• Select "Personal Account".
• Enter account information: nickname, first name, last name, gender, date of birth.
• Enter your mobile phone number, country, email address.
• Confirm your email address by clicking on the link in our email.
• When logging into your account, specifying the mobile number in the login – then enter the confirmation code from the SMS message.

By choosing "Create an Account", you agree to be bound by the terms of the LookBerry User Agreement and User Privacy Policy. Before you can start buying and selling, you need to verify your account. We will send you an email with a confirmation link.

Getting started with LookBerry

After you sign up for an LookBerry account, check your mailbox to receive a welcome email from us with tips on making the most of your membership. You can find more information about mastering the basics by reading the articles below. Welcome to LookBerry!

• Learn more about LookBerry
• Learn more about the sales on LookBerry
• Find out about FBA logistics centers
• Learn about additional digital opportunities
• Learn about the Shipping API software
• Read the Policy for buyers
• Read the Policy for sellers
• Read the Communication Policy
• Read the Return Policy

Signing in to your account

Learn how to sign in and out of your account and what to do if you have trouble accessing your LookBerry account.

Once you've registered on LookBerry, you must log in to your account whenever you want to buy, sell, or just browse. Once you are logged in, we will be able to personalize your shopping experience and show you offers that you may like based on your interests. You'll need to log into your account, where you can track all of your purchases and sales, create or accept offers, view items you've saved and find your favorite merchants. You also need to sign in to exchange messages with other LookBerry members.

You can sign in using your email, mobile number, or Google or Apple accounts.

Login with email

• Go to the registration page.
• Enter your email address.
• Follow the link in the email.
• Select "Login".

Login with a mobile phone number

• Go to the registration page.
• Enter your mobile phone number.
• Enter the verification code.
• Select "Login".

Вхід через Google

• Go to the registration page.
• Select "Sign in with Google".
• Enter the email address of your Google account and select "Continue".
• Enter your password and select "Continue".

Login with Apple

• Go to the registration page.
• Select "Continue with Apple".
• Enter your Apple ID and click the arrow.
• Enter the password for your Apple account and click the arrow.
• In the pop-up window, select "Allow".
• Enter the 6-digit Apple verification code sent to your Apple device.
• Select "Trust this browser".
• Select "Continue".

If you cannot log into your LookBerry account

If you have trouble logging in, check the following:

• Make sure that Caps Lock is not on.
• Check for spelling errors.
• If you recently changed your username or email, your browser may fill in your old data automatically. Try entering the information manually.

If you're still having trouble signing in, you can request to resend a password.

A tip.

If you can't log in and think your account may have been compromised, our article on how to get help for a compromised account can help you with the following steps.

How to log out of your LookBerry account

To log out, select your name at the top right corner of the page, then select "Logout." We recommend that you log out of your account every time you finish using LookBerry, especially if you are using a public or shared device.

Account Verification

Business account verification

A verified account enables you to receive payment for goods sold on LookBerry.

Data required to verify the PE account:

• country (Select Country - List of Countries in the drop-down menu);
• form of business activity (private entrepreneur /legal person);
• name of PE;
• EDPNOU code;
• IBAN (international bank account number)
• contact person's name;
• contact person's phone number;
• Private key and Public key codes from LiqPay for online payment.

Connection to LiqPay online-acquiring service from PrivatBank:

You can accept payments by Visa/MasterCard of any bank by connecting LiqPay online acquiring from PrivatBank. Funds are automatically credited to your account with the commission deducted within 1 banking day. To connect LiqPay you need to have an active account in PrivatBank. Learn how to connect to Online Pay from PrivatBank. After completing the form, you should press the "Send for verification" button and wait for the verification results. On the verification page you will see the message "Your data is being processed". Verification can take up to 36 hours. If verification is successful, you will receive a notification. After successful verification you can edit your data. New data will require a second verification. If an account is not verified, the data can be sent for reconsideration. If you think an error has occurred, contact us by clicking on "Support".

Data required to verify legal person’s account:

• full name;
• telephone number;
• tax ID number;
• bank card number.

After completing the form, click on the "Send for verification" button and wait for the verification decision. The verification page will show "Your data is being processed". Verification can take up to 36 hours. If verification is successful, you will receive a notification. After successful verification you can edit your data. New data will require a second verification. If an account is not verified, the data can be sent for reconsideration. If you think an error has occurred, contact us by clicking on "Support".

Verification of accounts from outside of Ukraine

Verification of accounts from other countries is conducted through the Stripe system. To do this, click on the "Go to Stripe" button after selecting your country.

Verification of personal account

Verified account allows you to withdraw money for the content provided for brands on LookBerry. Otherwise, no money can be withdrawn.

Data required to verify the PE account:

• country (Select Country - List of Countries in the drop-down menu);
• form of business activity (private entrepreneur /legal person);
• name of PE;
• EDPNOU code;
• IBAN( international bank account number);
• contact person's name;
• contact person's phone number.

After completing the form, you should press the "Send for verification" button and wait for the verification results. On the verification page you will see the message "Your data is being processed". Verification can take up to 36 hours. If verification is successful, you will receive a notification. After successful verification you can edit your data. New data will require a second verification. If an account is not verified, the data can be sent for reconsideration. If you think an error has occurred, contact us by clicking on "Support".

Verification of accounts from outside of Ukraine

Verification of accounts from other countries is conducted through the Stripe system. To do this, click on the "Go to Stripe" button after selecting your country.

Manage your account

Changing account settings

If you have moved, started using a new email address, or changed any of your personal information, be sure to update your LookBerry account settings.

Our guides below have everything you need to know about changing your account settings, such as phone, username, contact information, and more.

Security phone number change

If the phone number in your account for some reason is no longer valid ( deactivation, loss, theft, etc.), we recommend that you link another number to your account.

The process of changing your number:

• Log in to your LookBerry account.
• Go to the "Account Information" tab.
• Select the "Phone Number" field.
• Click on "Change".
• Enter a new phone number in the window that appears.
• Press "Save changes".
• In the next window, enter the confirmation code from the SMS.

If everything has been done correctly, you will see the notification "Your number has been changed successfully". If the message "Verification code is out of date" is displayed, re-enter the number.

Security email address change

If you want to change your email address for your LookBerry account for security reasons (hacking) or any other reason, you can do so.

The process to change your email is as follows:

• Log in to your LookBerry account.
• Go to the Account Information tab.
• Select the "Email Address" field.
• Click "Change".
• Enter a new email address in the window that appears.
• Click "Save Changes".
• In the next window, enter the confirmation code from the email we sent you.

If everything was done correctly, you will see the notification "Your email was changed successfully". If the "Verification code is out of date" message appears, re-enter the new address.

Dealing with occurred problems

If you encounter any problems, we recommend one of the following options:

• turn off/on the app;
• update the application to the latest version;
• restart the device;
• clear the cache of the application through the account settings.

Changing your username

Your username or user ID is the unique name you chose when you created your LookBerry account. This is the name other LookBerry members see when you buy or sell. You can change your username in your personal information in the Settings section or by clicking the button below.

You can only change your username once every 30 days.

A tip.

Read our username policy on choosing a username.

Your username and LookBerry ID

Think carefully before changing your username. Keep in mind that other customers and sellers won't be able to find you as easily if you change your username. Along with your profile, your username reflects your reputation and rating on LookBerry. Over time, you can turn your reputation into a valuable business asset, so it is recommended that you choose a username that you want to use in the long run.

What happens after you change your username

Your new username automatically replaces your old username wherever it appears on LookBerry. All of your account information, including your rating, will be transferred to your new username. Your old username cannot be used by anyone else on LookBerry for 30 days.

Get help with your account

Securing your account

Learn how to protect your LookBerry account from hacking and identity fraud.

The security of your personal information is our top priority, so we take steps to protect your account. There are also some simple steps you can take to make your account secure.

Update your contact information

It is important to keep your contact information up to date so that we can keep you up to date with news about your account. If you change your address, phone number, or create a new email address, please update your contact information as soon as possible so that your account information stays correct.

Beware of fake or phishing emails

Spoofed or phishing emails are emails that claim to be from LookBerry and are sent with the intent to gain access to your passwords and other sensitive information. If you receive a suspicious email allegedly sent by LookBerry, forward it to us immediately at [email protected]. Do not click on any links in the email or open any attachments. We will let you know we received your email and conduct an internal investigation.

Report any suspicious activity on your account

It's a good idea to check your emails and settings regularly to make sure no one has accessed your account and made changes without your permission. Check your active offers and purchases to make sure they are yours. If anything has changed without your permission, contact us immediately. We will notify you by email if a new device is used to log in to your account that has not previously been used to access your account. If you do not recognize your login information, contact us to let us know. If you believe someone is trying to gain control of your account, we may temporarily block your account until we can safely regain control of it. We can also help you to delete any unauthorized offers or purchases.

Get help with a hacked account

If you believe your account has been compromised, we will do everything we can to protect it.

If there is suspicious activity associated with your account, it is important to act quickly. If you think your account has been compromised, first check to see if anyone with access to your account has made changes to it and used it to buy or sell items.

Signs that your account has been compromised

If your account has been compromised, you may notice some or all of the following signs:

• Changes in contact information or address information
• Purchases you didn't make
• Offers you didn't create

If someone has used your LookBerry account without your permission, you should contact the bank that issued your credit card and have it blocked.

Identifying phishing phone calls and emails

Be suspicious of any unusual request for your personal or financial information by email or telephone. It may be an attempted phishing attack. Phishing is an illegal act committed to get a person to share his or her sensitive information, such as credit card information. Scammers can impersonate known companies via email, phone or text messages in the hope that the recipients will provide confidential information and/or download malicious software. If a message requires you to take immediate action, contains attachments or links, asks for personal information or offers a suspicious transaction, you should be careful. Do not click on links that come from people you do not know and do not reply to them.

Phishing phone calls

LookBerry employees do not call you unannounced regarding your account information. If you receive a missed call from someone claiming to be an LookBerry representative, do not call that number back. If you are not sure if the request was genuine or not, check your email, as we previously sent you an email.

Phishing attempts via email

A phishing e-mail pretending to be an official LookBerry e-mail usually contains a link leading to a fake Website that will prompt you to log in to provide personal and account information. Phishing emails may contain the LookBerry logo and a fake LookBerry address in the sender line.

Here are some typical features of phishing:

• Requesting confidential information
• Persistent or threatening tone that asks you to act quickly
• Unsolicited attachments
• A generic greeting, such as "Attention, LookBerry user."
• A web address that looks authentic but may contain a typo or additional numbers and letters (e.g. , http://signin-lookberry.com or http://signin.lookberry1.com)

Check out the tips and resources to help you stay safe when shopping and selling online at the LookBerry Safety Center.

Report a phishing phone call or email

If you receive a suspicious phone call or email, you must report it to us immediately.

Suspicious phone call

Tell the caller that you will call back through official LookBerry communication channels. If you miss the call, do not return the call at that number. Email us at [email protected] with details of what the caller asked for and the phone number from which the caller called.

Suspicious email address

Do not click on any links in the email or open any attachments. Send us an email as an attachment to [email protected].

Recognize legitimate contacts with LookBerry

If we need to contact you about your account, you can expect the following:

• We will never ask you for any confidential information, such as your password or credit card information.
• We will include links only as a convenience. No link will ask you to provide confidential information on the next page.
• We will not include attachments. If you receive an unsolicited email with an attachment, do not open it.
• We will never use threatening language.

What to do if your account has been compromised

If your account has been hacked, the first step is to try to log in to your account.

If you can log in, follow these steps:

• Check your contact information, shipping addresses and payment information.
• Check your active offers and purchases to make sure they are yours.

Contact us for assistance in removing unauthorized offers or purchases. If your account has not been compromised by fraudulent activity, you do not need to contact us.

Account blocking, restrictions and suspension

If your account does not appear in search results on lookberry.com, it may have been suspended.

From time to time we may restrict or suspend accounts to protect our community. If you are a seller, your payments will be suspended until the restrictions are lifted. If your account is restricted or suspended, we will notify you by email about the steps you need to take to restore your account.

What happens when your account gets locked

If your account is blocked, you will not be able to:

• create offers, buy or sell
• add new items to the warehouse or edit existing ones
• contact users who have accepted offers
• reply to messages
• receive payments

If you are a seller, your payouts will be suspended until the blocking, restriction, or suspension of your account is lifted. Any members of the offerers may withdraw their consent to abide by the terms previously accepted.

Reasons for account restriction

Restrictions usually apply to accounts for one of the following reasons:

• You have debts that need to be paid
• You need to reimburse LookBerry for the customer' reimbursement
• You have violated one of our rules or policies

Account restoration

Restoring your account can be as easy as waiting for the suspension to end - it all depends on the reason we suspended your account. Full details will be in the email we sent you. If your account has been restricted or suspended due to unpaid seller charges or refunds for the buyer, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated. Alternatively, you can add a new payment method. If LookBerry does not currently manage your payments, you may also need to complete registration and verification before your account will be fully restored.

Account Verification Suspended

When you start selling on LookBerry, we need to verify your identity and verify your account details in order for you to receive payouts. We may temporarily block your account until we verify your details. Once the verification is complete, we will send you an email.

Multiple account policy

To maintain a safe and secure environment for all of our users, all accounts a user uses are governed by our policies. There are many reasons why users choose to have more than one LookBerry account. For example, users who like to buy and sell may need separate account types for each activity. Other users doing business on LookBerry may prefer to manage separate accounts for different types of products. Whether you have one account or multiple accounts, LookBerry expects users to effectively manage each of their accounts to meet the highest standards of buyers and sellers. These standards and rules apply to every account and help ensure a safe and positive experience with LookBerry. Users are expected to resolve issues as they arise and follow the steps provided by LookBerry to get accounts back in good standing before continuing to buy or sell with other accounts. Make sure you follow these guidelines. Failure to do so may result in various actions being taken against you, including restrictions on your buying and selling rights or suspension of your account. Please note that in some cases where a user has two accounts and one of them is blocked/restricted, the second account may also be restricted.

Are there circumstances where creating another account is not allowed?

Registration of new accounts to avoid buying and selling restrictions or other consequences of rule and policy violations is prohibited on LookBerry.

Allowed:

Users can have multiple accounts on LookBerry. We understand that there are various reasons why someone chooses to have more than one account.

Forbidden:

Registering new accounts or using other existing accounts to avoid restrictions on buying, selling or other consequences due to violations of rules and policies.

Why does LookBerry have such a policy?

Whether users have one account or multiple accounts, LookBerry expects users to effectively manage each of their accounts, follow the rules, and do their best to ensure that their experience on LookBerry is successful. Following these guidelines helps ensure that the highest standards of buyers and sellers are met.

Username policy

A username is a unique name used to identify you on LookBerry. We have a few rules about what you can and cannot include in your username. Please see the full details of our full policy below, including examples of allowed and prohibited username types.

When registering for an account, choose a username that you like and that is easy to remember. We do not allow usernames containing:

• profanity or obscene language;
• trademarks of third parties;
• email addresses, phone numbers;
• web addresses (URL) or the word "LookBerry".

There are also some formatting guidelines that you should follow. For more information and examples of what is allowed and what is not allowed, please see the guidelines below. Make sure you follow these guidelines. If you fail to do so, you may be subject to various measures, including restrictions on the rights to buy, sell, and suspension of your account.

Allowed:

Usernames may contain:

• Letters (az), numbers (0-9) and some symbols.
• An email or web address (URL) element that identifies you or your brand. For example, if your website is www.word_word.com, your username might be word_word.
• Elements that imply an email or web address, including, “...com”, “...net”, “...org”, “...edu” or any variation thereof (for example, _com or - com).

Forbidden:

The username cannot contain:

• Symbols @ , & , ' , ( , ) , < > . Note. Store names can contain some characters, such as & .
• Spaces or tabs.
• Phone numbers (numeric or alphanumeric).
• The Word “LookBerry” – only LookBerry employees may use the word “LookBerry” in their usernames.
• Obscene or blasphemous words that violate the rules of LookBerry. See the LookBerry rules regarding profanity.
• A term that is similar to or may be confused with a third party trademark or brand.

Additional Information

You can only change your username once in a 30 day period. This is to prevent confusion for other LookBerry members, as well as potential fraud. Buyers and sellers will recognize you by your username, so it's a good idea to choose one that you'll be using for the long haul.

Why does LookBerry have such a policy?

We want all of our members to choose a username that they like, but we do not allow members to choose a username that may be offensive to others, may violate copyright or trademark, or may be misleading or confusing to others participants. If you see a username on the site that you believe violates this policy, please contact us.

How to report an invalid username?

If you see that a username is inappropriate, you do not need to let us know. LookBerry uses a number of systems to identify usernames that violate our policies. If we discover a name that violates our policies, we will do everything to address and prevent it.

Identity policies

We want to make our platform safe for all of our users. To verify the identity of buyers and sellers, we require our users to follow certain rules. By registering for LookBerry, you agree to the terms of our user agreement and privacy policy, as well as our identification policy. To learn more about our various identity policies, please see the detailed instructions below

Multiple account policy

Members may have different accounts for buying and selling or for different product lines for good business reasons, but all accounts are controlled by our buy and sell policy.

Age restriction policy

Offers on LookBerry require the conclusion of a contract, so all of our participants must be at least 18 years old.

Username policy

We have some criteria to ensure that your identity is protected when creating a username. Find out what you can use when creating or changing your username.

Identity policy misrepresentation

Find out what is allowed and what is not allowed when presenting your identity to LookBerry.

False or missing contact information policy

To ensure that all transactions go smoothly, you must provide up-to-date and accurate contact information, including name, address, and telephone number.

User verification policy

In order to withdraw money for content or receive payments for sold goods, the user needs to verify the account. Verification information must be up to date.

Age Restriction Policy

Since creating accounts on LookBerry involves signing a User Agreement, we require all of our users to be 18 years of age or older.

This will help protect both our community and underage users. A person under the age of 18 can use an adult's account with the permission of the account owner. However, the account owner is responsible for everything done with the account. Make sure you follow these guidelines. If you do not, you may be subject to a variety of actions, including restriction of your ability to buy and sell and suspension of your account. If you believe another member is under the age of 18, please let us know. Be sure to provide any relevant information about why you think the member is underage. If you have messages from a member, be sure to include a screenshot of the message.

Why does LookBerry have this policy?

When LookBerry members agree to buy or sell items, they form contracts with each other. In most countries, you must be at least 18 years old to form a contract.

Frequently Asked Questions

What should I do if I believe that the person buying an item from me is underage?

A person under 18 can use an adult's account with the account holder's permission. However, the account holder is responsible for everything done with the account.

You can report a user to us if you think they are under 18.

Identity policy misrepresentation

To keep our community safe, all LookBerry users must provide accurate information about themselves. Users are not allowed to impersonate a platform employee or another user.

Violation of this policy may result in a number of consequences, including:

• Cancellation of special offers;
• Restricting account privileges;
• Account blocking;

To report a user who is attempting to impersonate an LookBerry employee or another user, please contact us with that user's name or LookBerry ID. Due to the Privacy Policy, LookBerry will not be able to report the results of the review.

Additional Information

Personal information – name, address, credit card numbers – is confidential. It may also be necessary for persons trying to defraud LookBerry users. To get this type of information, one of these individuals may send a message to the participant claiming to be an LookBerry employee or other user, requesting personal information. These requests may tell participants to share sensitive information via email, or contain links to phishing web pages. LookBerry will never ask the user to send sensitive information via email. If the platform ever asks for such information, it will direct its users only to the LookBerry website. If a member receives an email requesting credit card numbers or other sensitive information, they should review our Spoof or Phishing Email Policy for more information. If the user has already provided information as a result of the email they received, they should review the Account Security guide for additional steps to take, as well as information on how to contact LookBerry for assistance.

Why does LookBerry have such a policy?

Our goal is to help users protect their personal information and avoid harassment by unscrupulous individuals.

Frequently asked questions

FALSE CONTACT DETAILS POLICY

To ensure that LookBerry transactions go through successfully, it is essential that we can easily communicate with users. LookBerry users must provide accurate contact information such as their name, address, or phone number when registering. Fax or invalid phone number is not allowed. Make sure you follow these guidelines. If you do not, you may be subject to various sanctions, including restrictions on the rights to buy, sell or suspend your account.

Allowed

• Providing your real name, address and telephone number.
• Updating your data. You can update your personal information in Account Settings. Learn more about changing the information in the Account Management Policy.

Forbidden

• Falsified contact information.
• Registering a contact name along with a company name for a business account.
• Using a fax or incorrect phone number.
• Using an invalid phone number.

Why does LookBerry have such a policy?

Buyers and sellers should be able to communicate with each other. If you provide incorrect contact information, it will be difficult for your buyer or seller to contact you.

Frequently asked questions