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What is Lookberry?

Lookberry is an international online boutique that incorporates a built-in social network, connecting shoppers, brands, and fashion models. Users have the opportunity to express their personal style, participate in casting calls, cast votes for the most photogenic candidates representing fashion brands, and shop from a carefully curated selection of unique and creative brands that mainly showcase their collections on social media and offer exclusive or limited-edition collections.

How do I pay by Credit Card?

You can pay by credit card using the following providers: MasterCard Visa Maestro Visa Electron Visa Debit Please note: You may see a pre-authorisation amount on your credit card, however your card will not be charged until your order is dispatched. If you return an item you will be refunded to the original payment method. If your order is cancelled you might still see the pre authorisation amount on your credit card statement. Depending on your bank, this may take up to 30 days to be released.

How secure are my payment transactions via LookBerry?

We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe.

You can return unused items within 14 days free of charge. However, since LookBerry is a platform for various brands, the return policy is determined by the specific brand after purchase. We recommend that you familiarize yourself with the return conditions of the product before making a purchase.

Can I return items from different orders together?

Yes, if you have several orders shipped by LookBerry you can send them back to us in one parcel.

When will I receive my refund?

You will receive your refund within 14 days after you handed over the return parcel to the carrier. Please make sure to keep the return receipt from the carrier until you have received your refund.

Which carrier can I use to return my parcel?

You can find this information on the return label.

How do I share my fashion purchases on Lookberry?

You can share your fashion purchases by uploading photos or videos directly to your profile. Use the new tagging feature to highlight brands and specific items.

To track the delivery status of your parcel, simply click on the tracking link provided in your shipment confirmation email after your parcel has been dispatched. Alternatively, you can also find this information under 'My Account' on the LookBerry website.

What can I do if the tracking link is not yet live?

Please be patient, the tracking link will not be live until your package has been received by the carrier.

What if the tracking link does not update?

Please note the tracking link does not update daily. However, if the tracking link has not updated within 5-6 business days please contact our customer service.

I have received a notification that the parcel has been delivered, but I do not have it. What should I do?

Please check if the parcel was delivered to a neighbour. If this is not the case and the parcel has not been delivered to you within one week after it has been shipped, please contact our customer service through a contact channel shown below.

Will sharing my purchases spam my followers?

No, our updated platform ensures that your posts are displayed in a non-intrusive way, allowing you to share your style without overwhelming your followers.

How can brands benefit from Lookberry?

Brands can showcase their latest collections, sponsor beauty contests, and engage directly with fashion enthusiasts. Our platform offers targeted marketing opportunities and visibility.

What new features are available for brands?

Brands can now create dedicated profiles, use our updated advertising tools, and participate in our online beauty pageants to reach a wider audience.

How does Lookberry ensure user privacy and safety?

We prioritize user privacy and safety by implementing robust security measures. Personal data is protected, and users have control over their privacy settings.

Are there any restrictions on the type of content that can be shared?

Yes, all content must comply with our community guidelines, which prohibit inappropriate, offensive, or illegal content. Violations can result in content removal or account suspension.

Who can I contact for support or more information?

For any questions or support, you can contact our customer service team via the Contact Us section on the Lookberry app or website. We're here to assist you 24/7.

Is it possible to skip the casting process?

Of course! If you receive a personal invitation from a brand to take part in a photoshoot, you can skip the casting process. Plus, LookBerry will identify you as a Berry if your photos or videos contain tags on clothing from the brand. Once you're recognized as a Berry, you'll automatically be suggested to other brands as a model.

How can I participate in casting?

To join the fashion casting on LookBerry, just upload a few high-quality photos of yourself in the Casting section. Ensure they are all your own, as this is crucial for selection. Once that's done, you're ready to shine!

What is the casting process like?

LookBerry identifies the most photogenic candidates by tracking mutual likes among users. It counts these likes and uses AI to analyze the data, selecting the top candidates for fashion brands. This open process invites all users to participate, ensuring transparency. When two users mutually like each other, a chat room is opened for them to connect and communicate.

Why should I include my Instagram and TikTok accounts in my profile?

Lookberry monitors your Instagram and TikTok accounts to evaluate the reach of your audience across different social media platforms. This information is accessible only to brands, who use it to craft tailored commercial offers for you to participate in their photoshoots.

Who are Berries on LookBerry?

Berries are individuals who combine the roles of social media influencers and models in the fashion industry. They utilize their online presence to connect with their audience and partner with brands, earning commissions by promoting and selling fashion products directly through their accounts. This unique combination amplifies their impact and success within the fashion market.

Why is a commission-based reward model better than a one-time fee for a photo shoot?

A commission-based compensation model can be more beneficial than a one-time fee for a photo shoot for several reasons: 1. Potential for Higher Earnings: With a commission model, a model can earn money on each sold item, which can lead to a higher overall income, especially if they successfully promote popular or high-priced collections. 2. Long-term Partnerships: A commission model fosters the development of long-term relationships with brands. Instead of a one-time collaboration, models can continue to earn income as long as their posts or content generate sales. 3. Motivation to Promote: Models working on a commission basis may be more motivated to actively promote products, as their income directly depends on their sales efforts. This can lead to a more creative and energetic approach to content. 4. Flexibility in Work: Models can choose which products to promote based on their preferences and interests, making the process more enjoyable and authentic. 5. Sustainable Income: Rather than relying on one-time fees, which can be inconsistent, a commission model can provide a more stable income stream, especially if the model builds a loyal following and customer base.

As sizes and measurements can vary across, as well as within brands, it can sometimes be difficult to find the right size and fit for you. To help you with your search, LookBerry offers the following tools and information: Shop by Range We offer a wide variety of sizes and fits that are specific to your needs. Using the filter, you can choose between Plus Size, Petite, Tall, Maternity, and Standard items. Size recommendation For some items, you might see suggestions based on your recent purchases and returns, and items you’ve told us fit you well. We also take into account feedback from other customers, and each brand’s particular sizing. Size & fit For most items you can view more information on the product page under ‘the Size & fit’ dropdown menu. Here you’ll be able to see what size the model is wearing and the measurements for this size. You can also find a link to the general size guide.

Models are often used to showcase clothing and other products in a visual and physical way, while influencers are used to create a digital presence and engage with consumers in a more personal way.

How do I reset my password?

Our website uses passwordless login technology, so you don’t need to reset a password. You can access your account using one of the following methods: 1. Click the login link sent to your email. 2. Enter the code sent to your phone. 3. Log in using your Google account. 4. Use your Apple ID for quick access.

Several key factors contribute to how much Berries can earn. First and foremost, the commission rate set by the brand for product sales is crucial; this rate dictates how much an influencer will earn for each sale generated through their promotion. Additionally, the size of the influencer's audience significantly impacts earnings; a larger, more engaged audience can lead to higher sales volumes. The attractiveness of the product itself also matter, as well as its availability in the market. If a product is in high demand and readily accessible, it is more likely to sell well. The country where the product is marketed can influence earnings as well, as consumer preferences and purchasing power vary across different regions. Moreover, the number of models promoting the product can affect an individual influencer’s share of sales. Previous experience, such as past photoshoots for brands, can also enhance an influencer's credibility and potentially lead to higher earnings. Another important factor is the influencer's growth trajectory; if they are gaining popularity, their earning potential can increase over time. Specialization in specific product categories can also play a role; for example, an influencer focusing exclusively on summer swimwear and accessories may attract a dedicated audience interested in those items. Lastly, the referral link provided by the brand, which often includes exclusive discounts for promoted products, can incentivize purchases and further boost the influencer’s earnings. This combination of factors creates a dynamic landscape for Berries’ earning potential, making it essential for them to strategically consider their promotions and audience engagement.

Berry is model who participate in photo shoots based on a commission reward for each sale made using their photo and video content. Typically, they are photogenic users selected by brands to promote products on social media. Berries serve as both models and fashion influencers in one, adding referral links to the shop and drawing attention from their audience to the products they are advertising. Unlike traditional bloggers, Berries do not comment on the products or engage with their audience. Instead, they simply pose for photos and leverage their social media accounts to drive sales and secure better terms from brands while participating in photo shoots.

What do you need to know about Promo Codes?

Please keep in mind that each promo code can be used just once, and only one code can be applied per order. Be sure to check the expiry date of your promo code, as they may only be valid for specific products and categories. If you return items, we reserve the right to invalidate your promo code. Fortunately, there’s no minimum order value required when using a promo code.